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Retail Operation Manager (Hybrid)

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Position

Retail Operation Manager (Hybrid)

About Our Client

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Job Summary

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Job Description

• Roles & Responsibility
• 1. Manage day-to-day operations of New York store ensuring the company's operation guidelines, efficiency, profitability, and customer satisfaction
• 2. Monitor and analyze sales and other performances, including KPIs, sales trends, and traffic, and identify opportunities to improve sales and profitability, including promotion and marketing
• 3. Develop and implement operational strategies to achieve business goals and processes to improve efficiency and productivity.
• 4. Oversee and manage inventory, including inventory level, ordering (DO), and data recording by utilizing SAP and POS system
• 5. Collaborate cross-functionally and communicate within cross-departmental to ensure the seamless execution of business plans including partnering with the Merchandising team to ensure relevant products are in the store to drive revenue.
• 6. Manage controllable costs and adhere to approved budgets within the business plan.
• 7. Troubleshoot store operational issues in a timely and effective manner, including communicating with external parties.
• 8. Supervise, train, and motivates store staffs, including managers and front-line employees
• 9. Mange monthly revenue closing and general admin works for retail business including store audits.
• 10. Ensure a positive customer experience through staff interactions and store presentation.
• 11. Provide regular reports to upper management on store performance, sales trends, and other key metrics.
• 12. Perform other ad-hoc duties and tasks related to Retail Business.

Qualifications

• Education:
• - Bachelor’s degree in Business, Retail Management, or a related field preferred
• Experience:
• - 3+ years of retail management experience, preferably overseeing multiple locations.
• - Strong ability to collaborate with both internal and external partners including retail store staffs
• - Excellent communication (verbal and written) and project management skills
• - Must be extremely organized, detail-oriented and able to manage multiple priorities and projects simultaneously
• - Highly proficient in MS Office programs
• - Self-motivated, resourceful, "can-do" attitude
• - Must be legally authorized to work in the United States of America
• - Must be able to travel domestically and internationally
• Skills & Abilities:
• - Bilingual proficiency in Korean and English is a strong plus.
• - Passion for IP products, character brands, or K-pop-related merchandise is highly desirable.
• - Strong leadership and team management skills.
• - Ability to work under pressure in a fast-paced retail environment.
• - Excellent communication, organization, and problem-solving abilities.
• - Strong analytical skills with the ability to interpret sales and market trends.
• - Customer-centric mindset with a focus on delivering outstanding service.

What's On Offer

• Location:
• - New York, NY (Hybrid)
• Salary
• - $60,000 - $80,000, determined by the candidate's relevant experience and overall qualifications

Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.


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