Worldwide recruitment company

Customer Service Representative

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Position

Customer Service Representative

About Our Client

The company specializes in packaging and shipping materials, with a strong focus on foamed plastics. The company provides high-quality solutions designed to protect and secure products during transit, catering to a wide range of industries. Its expertise in foamed plastics ensures lightweight, durable, and cost-effective options tailored to meet customer requirements. With a commitment to precision and reliability, the company serves as a trusted partner for businesses seeking innovative materials for their packaging and shipping needs.

Job Summary

We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Representative. This role involves managing customer inquiries, providing exceptional service, and ensuring the smooth coordination of shipping and logistics activities. The ideal candidate will have strong communication skills and a background in logistics is preferred.

Job Description

• - Respond to customer inquiries promptly and professionally, addressing their needs and concerns effectively.
• - Coordinate shipping operations with forwarders, customs brokers, and customers to ensure timely deliveries.
• - Monitor shipment schedules, proactively identify potential delays, and resolve issues to maintain customer satisfaction.
• - Collaborate with internal and external teams to provide seamless customer service and logistical support.
• - Maintain accurate records of customer interactions and shipping updates.

Qualifications

• - Experience in customer service, with a preference for candidates with a background in logistics or shipping coordination.
• - Strong organizational and problem-solving skills to manage and resolve logistical challenges.
• - Excellent communication and interpersonal abilities to build and maintain positive customer relationships.
• - Proficiency in monitoring shipment schedules and addressing operational issues effectively.
• - Detail-oriented with the ability to handle multiple tasks simultaneously.
• - Familiarity with logistics processes, including coordination with forwarders and customs brokers, is a plus.

What's On Offer

• - 100% Insurance (Health, Vision, Dental)
• - Bonus (twice per year)
• - Lunch

Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.


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