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Senior Medical Equipment Technician (CBCT, Dental X-Ray)

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Position

• Senior Medical Equipment Technician (CBCT, Dental X-Ray)
• Remote (Resident in FL or TX)

About Our Client

Since its establishment in 2004, Company has been dedicated to making a better world by providing reliable, innovative x-ray imaging solutions in the dental & medical industry.

Job Summary

The Senior Medical Equipment Technician serves as a senior technical expert responsible for providing advanced-level installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role requires expert technical knowledge, exceptional customer service skills, and the ability to lead and mentor junior tech staff. Senior Medical Equipment Technician acts as a technical escalation point, ensures service excellence, and supervises Medical Equipment Technician I and II team members while contributing to continuous improvement initiatives and internal training.

Job Description

• Key Responsibilities
• - Provide expert-level technical support for complex and high-risk medical and dental equipment issues, both remotely and on-site
• - Serve as the primary escalation point for unresolved or advanced technical cases from Technician I and II staff
• - Install, configure, inspect, test, and validate advanced medical and dental equipment at customer sites
• - Diagnose complex system failures and recommend corrective actions and long-term solutions
• - Lead on-site service activities for critical installations, upgrades, retrofits, and major repairs
• - Supervise, mentor, and provide technical guidance to Medical Equipment Technician I & II team members
• - Support onboarding and training of new engineers, including field shadowing and skills development
• - Review service documentation for accuracy, completeness, and compliance with company standards
• - Communicate clearly and professionally with customers, vendors, and internal stakeholders to resolve issues and manage expectations
• - Monitor and analyze service metrics such as resolution time, repeat service calls, and customer satisfaction
• - Collaborate with engineering, quality, and product teams to provide feedback on equipment performance and design improvements
• - Support internal process improvement initiatives and contribute to best-practice development
• - Travel regularly to client sites (average 2?7 days per assignment) and provide leadership during multi-day or complex service engagements
• - Ensure safe handling, transport, setup, and operation of equipment (up to 50 lbs)
• - Perform other duties as assigned by management
• Supervisory Responsibilities
• - Directly supervises Medical Equipment Technician I and II positions
• - Provides performance feedback, coaching, and technical development support
• - Assists management with workload planning, scheduling, and skills assessments

Qualifications

• - Associate degree required; Bachelor’s degree in Biomedical Engineering, Electronics, or a related technical field preferred
• - 4+ years of hands-on experience servicing dental CBCT X-Ray equipment, with demonstrated advanced troubleshooting expertise
• - Prior experience mentoring, leading, or supervising technical staff
• - Strong mechanical, electrical, and diagnostic skills across a broad range of clinical equipment
• - Proven ability to communicate complex technical information clearly to customers and internal teams
• - Excellent customer service, interpersonal, and conflict-resolution skills
• - Proficiency in Microsoft Office (Word, Excel, Outlook) and service documentation systems
• - Valid driver’s license and ability to travel regularly
• - Ability to work independently, prioritize tasks, and manage multiple complex service cases
• - Must be able to kneel, bend, stand for extended periods, work in tight spaces, and lift up to 50 pounds

What's On Offer

• - Medical insurance
• - Dental and Vision,100% Company sponsored
• - Basic Life Insurance and AD&D, 100% Company sponsored
• - Short Term and Long Term Disability Insurance, 100% Company sponsored.
• - 401(k) plan with a company match up to 3%
• - PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)
• - 10 Paid Holidays per year

Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.


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