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Import Customer Care Coordinator  (Closed)


Job Title: Import Customer Care Coordinator  (Closed)
Our Client: A Leading Logistics Company
Country: United States
Location: Secaucus, NJ
Specialisation: Supply Chain
Salary: $50,000-$100,000
Job Reference: 4593
Contact Person: Kamila KANG Senior Recruitment Consultant
Contact Email: kamila.kang@cesna.com
Job Published: 2023-01-05

Position

Import Customer Care Coordinator

About Our Client

Our Client is a full-service logistics and freight forwarding company with locations in Central New Jersey and Southern California. With the growing impact of global and domestic logistics on our everyday lives, our vision is to challenge and transcend traditional industry practices by creating a truly seamless solution for our clientele with the backing of modern technology and our unique, boutique-like service level.

Job Summary

Our Client is now hiring Import Customer Care Coordinator, who is able to prepare, control, and distribute all required air and ocean import documentation in a timely fashion to appropriate parties (i.e. delivery orders, arrival notice, etc.)

Job Description

  • - Prepare, control, and distribute all required air and ocean import documentation in a timely fashion to appropriate parties (i.e. delivery orders, arrival notice, etc.)
  • - Ensure system information match with actual documentation
  • - Communicate with air and ocean carriers, origin and destination locations regarding shipment status, special handling, and delivery of freight
  • - Mediate delivery requirements and shipment tracking between customers, truckers, brokers, warehouses, and vendors to ensure proper delivery
  • - Ensure accuracy and completeness of import documentation
  • - Act as an operational liaison with customer to provide excellent, professional customer service
  • - Coordinate truck deliveries with dispatch team
  • - Handle order fulfillment operations, billing, and customer service functions in a timely manner
  • - Positively impact client success
  • - Reports directly to Import Operations Manager

Qualifications

  • - Associates Degree (minimum); Bachelor’s Degree (preferred)
  • - 1+ years of experience in handling customer service
  • - 1+ years in freight forwarding, logistics, and/or supply chain
  • - Willingness to constantly learn
  • - Strong attention to detail
  • - Well organized and quick to adapt
  • - Proficient in using Microsoft Office Suite (Word, Excel, Powerpoint)
  • - Good and clear communication skills
  • - Speaks Korean (preferred)

What's On Offer

  • - Health, Dental, Vision Insurance ? 100% coverage for you and family
  • - Free Daily Lunch Catering
  • - Annual performance-based incentives
  • - Continuous Education plan available
  • - Certification Recognition Program
  • - Fitness Center Membership Subsidy Program
  • - Corporate Library


Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.


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Contact

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Kamila Kang

+1 201 567 8886 Ext. 304

kamila.kang@cesna.com

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