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Data Analyst  (Closed)


Job Title: Data Analyst  (Closed)
Our Client: A Leading BPO & Consulting Services Company
Country: United States
Location: Hackensack, NJ
Specialisation: IT & Technology
Salary: $50,000-$100,000
Job Reference: 2727
Contact Person: Kamila KANG Senior Recruitment Consultant
Contact Email: kamila.kang@cesna.com
Job Published: 2023-01-07

Position

Data Analyst

About Our Client

Our client is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO operations, operations management, process engineering/ innovation, and cost optimization solutions to clients in the customer services industry. The company service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Job Summary

Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support. Track, prepare and provide project status reports at varying levels of details to both clients and internal stake holders. Respond and communicate promptly to all inquiries received via email, phone from customers and prospects. Analyze, document, and validate business processes for multiple projects.

Job Description] [Qualifications

  • The position requires seamless coordination between project teams in the U.S. and Korea. Bilingual proficiency is strongly preferred:
  • -English: Excellent written and verbal communication skills
  • -Korean: Intermediate written and verbal communication skills
  • KNOWLEDGE, SKILLS, AND ABILITIES
  • -Exceptional organizational and multitasking skills
  • -Ability to build and strengthen all interpersonal relationships with co-workers, clients, and partners
  • -Disciplined, self-motivated and carries a keen analytical mindset
  • -Driven to learn and absorb information about our industry at a rapid pace
  • -Ability to be flexible and adapt to new situations and environments
  • -Able to think creatively and present tested, out-of-the-box solutions
  • -Provide high touch customer service
  • -Share customer feedback with appropriate members of senior staff
  • -Must be pleasant, professional, detailed communication skills
  • -Strong Microsoft Word, Excel, PowerPoint, and Outlook skills
  • EDUCATION
  • -Bachelor’s degree
  • OTHER QUALIFICATIONS
  • -Authorized to work in the U.S. without any restrictions
  • -No restrictions for overseas business trip
  • -Pass a background check

What's On Offer

  • -Health insurance including dental and vision
  • -Paid vacation and sick days


Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.


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Contact

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Kamila Kang

+1 201 567 8886 Ext. 304

kamila.kang@cesna.com

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